Resolving interpersonal conflict


Communication skill is one of the most important skills in our daily life. Everyday, we have to meet and talk to different people, it is inevitable that interpersonal conflict would happen due to different personalities, values or personal perspectives. However, there are ways to avoid such conflict or minimize the effect of it.

Usually a person with high EQ (Emotional Quotient) would not easily have interpersonal conflict with others. Therefore, one way to resolve interpersonal conflict is to improve EQ. EQ represents an ability to validly reason with emotions and to use emotions to enhance thought. Businessmen and political leaders, they usually have relative high EQ compare to the normal people. There is a reason for them to be a leader or successful businessman. With high EQ, they hardly have conflict with other people. There are many ways to improve EQ, and the most crucial one is practicing communication skills. 

For example, when Diplomatic officials from different countries have discrepancies on some issues, they would not quarrel with each other, instead, they would put themselves in the shoes of others and think twice before presenting their own views in a polite way. Under such circumstance, although each one holds different stand, the interpersonal conflict would not likely to happen.

Another way to resolve interpersonal conflict is being respectful. In China, there is a short phase, “If you want to be respected from others, you should learn how to respect to the others first.”(想要被别人尊重，就要先学会尊重别人) Each person has their own bottom line. For instance, I am a good temper person, so I would not easily get angry unless that person do not respect me and really touch my bottom line. 
In conclusion, interpersonal conflict happens everyday. There is no perfect way to resolve it absolutely, but there are many ways for people to learn to avoid interpersonal conflict. 

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